Last updated: October 28, 2026
Commercial Flooring Supply handles returns and cancellations according to the accepted written quotation or order confirmation, the product’s supplier/manufacturer conditions, and applicable law. Requesting a quote or saving a cart is not a purchase and does not require cancellation. This policy applies to confirmed material orders.
Before accepting a formal quote
Please verify product names, color and collection, carton coverage, required quantities and overage, accessory profiles, intended use, delivery details and project timing. Ask about the availability of extra material for future repairs. Product images and samples can differ from production lots, displays, finishes and actual room lighting. Do not rely on screen color alone for final approval.
Requesting a cancellation
Contact CFS at info@commercialflooringsupply.com with the order reference as soon as you want to cancel. Whether a confirmed order can be canceled depends on its status, any supplier production or shipment commitment, and the written transaction terms. Do not assume a specific cancellation window merely because material has not been delivered. Any applicable charge or refund condition should be identified in writing.
Products that may have additional restrictions
Custom-produced or made-to-order flooring and matching accessories; cut or altered materials; specially sourced, discontinued, clearance or nonstandard goods; and goods already installed or used may be subject to special cancellation or return restrictions. Adhesives, transitions and other accessories may have different supplier requirements from stocked flooring. CFS will disclose applicable restrictions in the approved quotation or confirmation rather than claim that every item follows one universal rule. These restrictions do not override rights that cannot legally be excluded, including remedies for nonconforming or defective goods.
Return authorization required
Do not ship material back without CFS’s written Return Material Authorization (RMA) and shipping instructions. To request a return, supply your order/reference number, product/SKU, cartons or units, reason for return, whether packages are unopened, and photographs where relevant. CFS will review eligibility, supplier acceptance conditions, receiving location, any restocking or transportation charges, and the process for a credit or refund. A request alone does not mean a return has been approved.
Return packaging, freight and credit
For an authorized return, follow the written RMA instructions, preserve original cartons and labels, pack securely and use the designated destination. The applicable freight responsibility, inspection condition, restocking charges (if any) and credit/refund arrangements will be communicated in writing. Credits may depend on approved receipt and inspection of returned goods, subject to applicable law and any agreed remedy. Do not send goods directly to a manufacturer or warehouse unless CFS specifically instructs you to do so.
Damage, shortages and product defects
If goods are damaged, incorrect or potentially defective, use our Claims Policy rather than treating the issue as an ordinary change-of-mind return. Promptly photograph the material, retain lot and carton identification, and preserve shipping paperwork. Manufacturer warranty provisions, carrier procedures, written contract terms and applicable statutory protections may create different rights or remedies.
Contact
For return or cancellation requests: info@commercialflooringsupply.com · 754-253-3330. See also Terms of Sale, Shipping & Receiving and Manufacturer Warranty & Product Claims.