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Policy · Effective at launch

Claims Policy

Attorney review pending: this page carries the operative policy structure per the CFS terms framework; final language ships after counsel review. Do not treat as executed terms.

One accountable party

Whatever went wrong — freight damage, manufacturing defect, wrong material — your claim is with CFS, and CFS resolves it. We front the fix for the customer and settle with carriers and suppliers behind the curtain.

Freight damage

Damage noted on the BOL: send photos the same day; replacement cartons are ordered immediately on the customer’s schedule while the carrier claim proceeds separately. Concealed damage: report within 5 business days with photos.

Manufacturing defects

Suspected defects (locking failures, finish defects, dimensional issues) are documented with photos and carton/lot numbers and processed under the manufacturer’s warranty with CFS managing the claim. Do not install suspect material — installation constitutes acceptance.

Wrong material shipped

Supplier error ships back at the supplier’s cost both directions, with replacement expedited.

Timelines

Claims move fastest inside the first week. Photograph everything at receiving, keep cartons and labels until the claim closes, and contact your CFS rep the day an issue surfaces.