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Policy · Effective at launch

Shipping & Receiving Policy

Attorney review pending: this page carries the operative policy structure per the CFS terms framework; final language ships after counsel review. Do not treat as executed terms.

Delivery methods

Orders ship by parcel, LTL, or truckload as appropriate from U.S.-based stocking locations to the delivery address. Available services and charges are displayed in a formal landed quote before any payment or fulfillment. Locations without a dock or forklift may require liftgate, appointment, limited-access, or other services selected before order placement.

Receiving requirements

Someone authorized must receive the delivery. Count pallets and cartons against the bill of lading (BOL) before signing. Photograph the shipment as received.

Damage and shortage — the critical rule

Note any damage or shortage on the BOL before the driver leaves. An unnoted BOL makes freight claims nearly impossible to recover. Concealed damage must be reported within 5 business days with photos of cartons and product.

Do not install damaged material

Installation constitutes acceptance. If material arrives damaged or incorrect, stop and contact us the same day — we prioritize replacement material on your schedule first and settle the claim behind the scenes.

Acclimation

Acclimate flooring per the manufacturer’s instructions — typically 48 hours at 65–85°F in the installation space — before installation begins.